Truck Onboarding Solutions LLC

Effective Date: August 15th, 2025

1. Acceptance of Terms

By accessing or using the Truck Onboarding CRM ("Service") provided by Truck Onboarding Solutions LLC ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using the Service.

2. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

3. Use of the Service

Eligibility: You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

User Account: To access certain features, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Activities: You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws.

Interfere with or disrupt the operation of the Service.

Attempt to gain unauthorized access to any part of the Service or its related systems.

Use the Service to transmit any harmful or malicious code.

3.1 Use of Communication Services.

The Platform may include certain communications features such as SMS, MMS, email, voice call capabilities and other methods. Separate Communication Surcharges for these services may apply and will be charged to your invoice. If You use these features, You agree that You are exclusively responsible for all communications sent using the Platform, including compliance with all laws governing those communications including but not limited to the Telephone Consumer Protection Act (“TCPA”), the Do Not Call Registry Rules and the CAN-SPAM Act. You represent and warrant that you understand and will comply with those laws. Truck Onboarding Solutions LLC is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws. Truck Onboarding Solutions LLC is a technology platform communication service application provider ONLY. Truck Onboarding Solutions LLC does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method. You control the message, timing, sending, fraud prevention, and call blocking. All communications, whether SMS, MMS, email or otherwise, are created by and initiated by you and/or your customers, whether generated by You or sent automatically via the Platform at Your direction. Communication Surcharges are subject to the Leadconnector Terms of Service.

3.2 Artificial Intelligence Acceptable Use Policy

- AI features of the Platform may not be used in any manner contrary to the relevant laws, regulations, and industry standards, including, but not limited to, data protection and privacy regulations (e.g., GDPR, CCPA); financial industry guidelines (e.g., PCI DSS); as a part of automated decision making process with legal or similarly significant effects; or in violation of any intellectual property rights or geographical restriction.

- AI features may not be used to discriminate against any person or groups on grounds of religion, race, sexual orientation, gender, national/ethnic origin, political beliefs. disability, health status, trade union membership, age, criminal convictions or engage in any biased, intimidating, defamatory, harassing, bullying or otherwise inappropriate behaviors.

- AI features may not be used for generating individualized advice that in the ordinary course of business would be provided by a licensed professional including but not limited to medical, financial, tax, or legal advice. You must disclose to your customers when they are interacting with an AI-based voice or chatbot.

- All assets created through the use of generative AI systems must be professional and respectful. You may not use offensive or abusive language and may not engage in any behavior that could be considered discriminatory, harassing, or biased when applying generative techniques.

- You must take necessary steps to protect confidential and sensitive information of your users and customers

- AI usage may not not damage, disable, overburden, or impair any websites or launches any automated system, including “robots,” “spiders,” or “offline readers,” that sends more request messages to any servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser.

- AI features may not be used to spread misinformation, engage in malicious activities, or any other uses that could harm individuals or society.

- AI features may not be used in any manner which is prohibited by the Agreement or the Code of Conduct provided herein.

3.3 Domain Names

If you use the Platform to purchase a domain name, HighLevel will purchase it on your behalf, and HighLevel will be the listed registrant. You must use the domain name in compliance with these Terms. If requested by You in writing, Truck Onboarding Solutions LLC will request HighLevel and HighLevel upon their own discretion if agrees, will transfer the domain name to you. A transfer fee may apply. You agree to indemnify and hold Truck Onboarding Solutions LLC and HighLevel harmless from any claim or demand, including reasonable attorneys’ fees, arising from your use of such domain, including any breach of these Terms and any violations of applicable laws as it pertains to use of the domain name.

4. Intellectual Property Rights

Ownership: All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the exclusive property of the Company and are protected by intellectual property laws.

License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms. You may not reproduce, distribute, modify, or create derivative works of any content from the Service without our prior written consent.

5. Subscription and Payment

Fees: Access to certain features of the Service may require payment of subscription fees. You agree to pay all applicable fees as described on our website.

Billing: Subscription fees will be billed in advance on a recurring basis. You authorize us to charge your chosen payment method for the subscription fees and any applicable taxes.

Refunds: All fees are non-refundable under any circumstances. This policy applies regardless of the reason for cancellation or dissatisfaction with the Service. Examples include, but are not limited to:

You no longer require the Service.

You did not use the Service after purchasing it.

Technical issues or compatibility problems that were not reported to us with adequate time to resolve.

Change in business needs or priorities.

Accidental purchase or duplicate subscriptions.

By agreeing to these Terms, you acknowledge and accept this no-refund policy and understand that all sales are final.

6. Termination

By You: You may terminate your account at any time by contacting us. Termination will be effective at the end of the current billing cycle.

By Us: We reserve the right to suspend or terminate your access to the Service at our sole discretion, without notice, if we believe you have violated these Terms.

7. Disclaimer of Warranties

The Service is provided on an "as-is" and "as-available" basis. We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

8. Limitation of Liability

To the fullest extent permitted by law, in no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Service.

9. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service or violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Texas, without regard to its conflict of law principles.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at: